Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Due to the COVID-19 pandemic, we are currently offering free shipping on ALL orders within the United States. Orders outside of the U.S. are calculated using live USPS postal rates based on package weight.

Which payment methods are accepted in the Online Shop?

Dead Sled Coffee strives to make purchasing our products as easy as possible. Currently we accept Visa, MasterCard, Discover, American Express & PayPal for payments.

How long will delivery take?

Our goal is to get your order processed as quickly as possible. Within the United States, orders can up to 7-8 days to arrive. International shipments vary based on location.

How secure is shopping in the Online Shop? Is my data protected?

Your information is important to us! We will never sell your information, and your payment details are always protected and 256-bit encrypted through secure payment servers.

What exactly happens after ordering?

When your order is received we do our best to process it within 48 hours. On occasion there are a higher volume of orders than usual which can delay shipments. Also, Dead Sled Coffee roasts fresh every week and if you’re ordering prior to a roast being completed, your order may be delayed. Please use our contact form for any order questions. 

Do I receive an invoice for my order?

Absolutely! Once your order is processed you will receive a confirmation email. Once your order is completed and assigned a tracking number, you will receive another email with a tracking number attached. For all order questions please use our contact form. 

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